It is always good to know what companies have a great reputation and those that you are best to avoid. I give you a great example here of why i love Toys r Us, Babies R Us and Mattel. I would never be afraid to shop at these stores or buy their products. My experience (as I demonstrate here) is that Toys R Us and Babies R Us have great products and great sales. Mattel also has great products and I have a first hand experience that Mattel has amazing customer service.
Take a look at my experience I talk about here.